Do I need a monthly subscription?
Absolutely not!! Unless you want to see what next months box has in store! Try all the boxes and see which one you like best. No recurring or unsuspected fees!
Our shipping is discreet and guaranteed! Shipping is based of USPS pricing.
Can I get a refund?
Yes! If you are unhappy with your box, all you have to do is get in touch with us and we'll make it right! You can return your unopened box for a full refund within 30 days. We do not provide pre-paid shipping labels.
If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center (1915 Whitman ave. Butte, MT, 59701) in accordance with the following Return Policy:
Items must be sent back within 7 days of the delivery date.
Damaged or defective items must be reported within 2 days of delivery. (Note: If such items are not reported in within 2 days of delivery, we will not issue store credit. Please email email@example.com for support.)
Items must be free of stains, residue, deodorant, or wear/use
Cleaning Supplies, Rolling Papers & Wraps are non-returnable.
Baked Boxes reserves the right to apply a 50% restocking fee.
All returns are refunded via online store credit in the form of a Baked Box Gift Card or Account Credit.
Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
Baked Boxes does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Return drop-offs are not accepted at our Distribution Center or corporate office.
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Baked Box will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Baked box E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the
PhotoPhotoPhotoPhotoPhotoPhotoPhotoPhoto with a description of the damaged item and your Order Number within 48 hours of delivery of the order!
DEFECTIVE, INCORRECT, OR MISSING ITEMS
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email firstname.lastname@example.org within 48 hours of delivery of the order! Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Copyright © 2018 Baked Boxes - All Rights Reserved.
All items sold for legal purposes only. Baked Box is a smoking subscription box and its contents are not intended for illegal use. Baked Boxes are not for sale to minors.
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